Clarity Podcast

Almost three-quarters of professionals now use AI several times a week, but are their organizations getting real value from it? In this episode of Clarity on Tech, Mike Abbott speaks with Thomson Reuterssegment presidents Raghu Ramanathan (Legal), Elizabeth Beastrom (Tax, Audit& Accounting) and Liz Zimick (Corporates) about key takeaways from our latest Future of Professionals research, including the gap between AI strategy and execution, the rise of shadow AI, and what leaders should do in the next 90 days.

In this episode of "Clarity", Mike Abbott, Head of Thomson Reuters Institute, and Steve Hasker, President and CEO of Thomson Reuters, break down our new Future of Professionals report. This year's findings illustrate a clear shift: AI is embedded in professional work, but its value hinges on effective execution, strategy, and infrastructure. As a result, a gap is forming between those organizations that are achieving real impact and those that are falling behind and seeing growing risks emerge across client relationships, talent, and governance.

In the latest episode of our " Clarity" podcast, the Thomson Reuters Institute's Bryce Engelland and Zach Warren discuss why the Law Firm Financial Index (LFFI) is sitting at a dead-average 55 even as law firm revenues break records. The pair unpacks the Q1 2026 numbers and examines what might be keeping the large law firm industry and the LFFI from hitting truly stratospheric heights.

What if the real value of AI for executives isn't a faster answer, but a better argument? In this episode of "Clarity on Tech", the Thomson Reuters Institute's Bryce Engelland sits down with Thomson Reuters enterprise architect Zafar Khan to explore why a single AI advisor is easy to ignore — or to exploit for the answer you wanted to hear — and how a panel of personas built to disagree, including Adrian Vance and Elara Hunt (who joins to field live questions), can turn that structural weakness into smarter, stickier advice.

In the latest episode of our "Clarity" podcast, we speak with James Lephew, founder of AFC Group, a consultaing firm specializing in financial crime prevention, about what the 2026 FIFA World Cup has to do with your organization's anti-money laundering compliance program and how these large global events often bring massive financial flows and human trafficking with them.

Law firms have made their AI investments and are now looking to calculate their ROI — but what should go into that calculation? In the latest episode of our Clarity podcast, Thomson Reuters' Steve Assie speaks with Gregory Ginex, Senior Partner at Costello Ginex & Wideikis; and Nina Lund, Total Economic Impact Consultant at Forrester, about the real business value of legal AI for law firms , including ROI, productivity, client expectations, alternative fee models, and how AI is reshaping legal work.

In the latest episode of Clarity on Tech , Lizzy Duffy, Senior Director for the Thomson Reuters Institute, sits down with Thomson Reuters' Chief Legal Officer Norie Campbell and Deputy General Counsel Jen Ruddick to go inside GCO 2030, a unique collaboration treating TR's own legal department as a live research subject. Moving beyond the technology, the group discusses the critical human side of AI transformation, exploring how GCO 2030 overcame legal perfectionism to foster structured AI capability.

In the latest episode of Clarity , we speak to government and corporate experts about the emerging fraud trends of 2026 and discuss what organizations need to watch out for now in order to stay ahead of fraud. Because fraud isn't waiting for the future — it's already here, powered by AI, deepfakes, synthetic identities, and coordinated attacks across banking, government, and compliance.

In the latest episode of Clarity , Thomson Reuters' Justin Miller and Eve Starks explore how firms can drive growth by focusing on existing client relationships that have yet to reach their full potential. Their discussion walks through how to build a practical framework for identifying which client relationships are ready to grow and how to design targeted, data-driven programs around them.

In this week's Clarity on Tech , TRI's Zach Warren dives into all things AI governance with Foley & Lardner partner David Simon. The two explore David's recently published framework around how law firms should use AI governance to close the gap between "never use" and "must use" AI approaches. As they discuss, governance has become critical for firms to manage risk while preserving the core skills that define great lawyers.

From AI-powered negotiation tools to Bluebook citation assistants, the University of San Francisco School of Law is reimagining how law students learn and work in an AI-driven world. Dean Johanna Kalb and Prof. Nicole Phillips join TRI's Natalie Runyon on this episode of Clarity to discuss the tools they have built, the faculty conversations that shaped the school's AI approach, and what it really takes to prepare lawyers for the world they're entering.

In the latest episode of Clarity , the TRI's Lizzy Duffy speaks with Sean Edwards, Head of Legal at SMBC Bank International, about his team's transformational journey, as it explored what it takes to build buy-in, shift culture, overcome resistance to change, and position the legal department as a showcase for wider change across the organization.

In the first episode of the 4 th season of Clarity on Tech , Vanderbilt AI Law Lab Professor Caitlin (Cat) Moon and Hari Osofsky, former Dean of the Northwestern Pritzker School of Law, explore how legal education must develop a sharper focus on preserving legal judgment to better prepare lawyers for tomorrow's AI-driven legal profession.

In this episode of Clarity , powered by the Thomson Reuters Institute, host Nadya Britton sits down with Marianne Rowden, CEO of the eMerchant Trade Council, to break down the forces that are reshaping global e-commerce and hitting smaller merchants the hardest.

In the first episode of the 5 th season of Clarity , we speak with Nicki Kenyon, Risk Supervisor at Navy Federal Credit Union, and offer some practical takeaways on how organizations can use AI to strengthen sanctions compliance while managing emerging regulatory and operational risks.

In our latest Clarity podcast, trade attorneys and technology experts explain how global manufacturers can stay ahead of fast-changing global tariffs, and what the latest Supreme Court ruling on emergency tariffs means for your business. We also break down which AI trading compliance tools actually work and in which situations human judgment is still essential to avoid delays, surprise duties, and costly exposure.

In our latest Clarity on Tech podcast, we speak to the three founding judges of the Judicial AI Consortium (JAIC) about why they created a judge-led initiative to address how AI is changing the courts and why the JAIC is different from other groups addressing AI's impact. They also discuss the JAIC's early priorities and the practical and ethical challenges ahead, such as judicial leadership, transparency, public trust, and clear guardrails for AI use in chambers.

In our latest Clarity on Tech podcast, the Thomson Reuters Institute's Zach Warren breaks down the recent AI in Professional Services Report with Colin Levy, legal tech author, educator, and general counsel at Malbek. The two discuss how GenAI has been able to receive such quick market adoption, how lawyers should be preparing for job disruption, and how a look into the crystal ball can show what AI means for the future of legal services.

In this episode of Clarity , Thomson Reuters' Bryce Engelland and Karen Lobdell break down the Supreme Court's landmark ruling striking down IEEPA tariffs, exploring what it means for the $175 billion in tariffs already collected and what possible alternative trade tools the Trump administration may deploy next.

In our latest Clarity podcast, Dean Benjamin Barros of Stetson College of Law explores how law schools are integrating AI into classrooms and clinics while addressing critical challenges like academic integrity and the risk that students will over-rely on AI outputs without proper verification. The conversation also examines how AI will transform law firm hiring practices and reshape what junior associate classes look like in the future.

As municipalities race to deploy AI tools like chatbots, generative AI, smart sensors, and digital twins, new privacy and security risks are emerging for sensitive citizen data. In our latest Clarity podcast, legal expert Teneé Frazier of Thomson Reuters Practical Law, gives us a practical, real-world look at where vulnerabilities show up, what strong AI governance looks like, and how public agencies can protect data while still moving their digital transformation forward.

In our latest Clarity podcast, the Thomson Reuters Institute's Bryce Engelland and Zach Warren discuss the latest economic data from the Law Firm Financial Index , highlighting how the top US law firms may have seen record profits and rates in 2025, but entering 2026, there may be some dark clouds on the horizon.

In a new episode of Clarity , we unpack why value has become the defining battleground for law firms in 2026. Driven by shifting markets, AI disruption, and clients who now assess their outside firms through evolving stages of trust, we break down the touchpoints that shape perceived value and share concrete steps that law firms can take today to deliver meaningfully differentiated client service.

On this episode of Clarity on Tech , we look at how AI is reshaping access to justice in today's court ecosystem. We speak to three experts on the front lines to talk candidly about where AI tools are actually helping individuals, where they introduce new risks and biases, and what responsible use looks like when people's freedom, housing, and livelihoods are on the line.

In our latest Clarity podcast, Dr. Cornelia Walther warns that unchecked AI use is driving cognitive decline while weakening critical thinking, decision-making, and meaning at work as people increasingly default to machine judgment. She calls for hybrid intelligence — a pairing of AI fluency and human literacy — and urges companies to govern AI not just for speed and scale, but for human dignity, well-being, and positive social impact.

As tax season heats up, many firms are racing to transform compliance work into high-value advisory services; but how do you make that shift when you're already stretched thin? In this episode of the Thomson Reuters Institute's Clarity podcast, TRI's Nadya Britton sits down with Jody Padar, the "Radical CPA" and CEO of Excel Labs, to explore how tax professionals can turn this busy tax season into an advisory growth catalyst by reframing client conversations, restructuring workflows, and upskilling teams to spot revenue opportunities hidden in everyday interactions.

On the 3rd season premiere of Clarity on Tech , we look at how tax & accounting firms are getting some good news as they enter tax season: AI-driven automation is here. TRI's Zach Warren talks with Dwight Crow, VP of Tax AI at Thomson Reuters, about where AI fits into the tax workflow and the differences in applying AI in tax compared to other industries, and we also take a sneak peek into the tax tech of the future.

In our latest Clarity podcast, we look at a fundamental question raised by the recent 2026 Report on the State of the US Legal Market : Does the legal market's exceptional 2025 performance represent a new equilibrium, or the crest before a rapid realignment? Thomson Reuters Institute's Mike Abbott discusses the future of legal business with Raghu Ramanathan, President, Legal Professionals at Thomson Reuters.

In the 4th season premiere of Clarity , a Thomson Reuters Institute (TRI) podcast, we explore what professionals need to do today to prepare for the tech-enabled future. We've gathered five of TRI's top experts to discuss how work is getting done across law, tax, corporate risk, government, and other professional services and how that may change over rest of the current decade. Although the year 2030 may sound far off, in reality, the choices that professionals make this year will go a long way toward determining whether they're ready — or playing catch‑up — when we get there.

Corporate tax departments face mounting pressure to do more with less — and the path forward demands both mindset and skillset transformation. In our latest Clarity podcast, Pilar Mata, Executive Director of Tax Executives Institute, reveals why 54% of tax professionals' time is consumed by reactive work when they'd rather focus 70% on strategic initiatives. Mata also discusses why automation literacy is now a core competency, how smaller firms are leapfrogging larger ones with nimble tech adoption, and why curiosity — not perfection — is the key to thriving as AI reshapes the profession.

On this episode of Clarity on Tech , we step inside America's immigration courts to have a candid conversation about what's broken and what could move the system forward as TRI's Rabihah Butler speaks with former immigration judges Florence Chamberlin and Anam Petit about backlogs, hard calls, and how AI might actually help the courts operate more effectively.

In this episode of Clarity , crypto experts Marc Evans and Seth Sattler join TRI's Rabihah Butler to explore the rapidly evolving landscape of cryptocurrency, where shifting privacy features and regulatory developments are creating new challenges for fraud detection and security. They dive into emerging fraud trends, vulnerabilities in automated trading systems and crypto ATMs, and whether traditional fraud prevention methods can keep pace with the sophisticated tactics of crypto criminals.

In this episode, Chief Justice Gordon J. MacDonald of the New Hampshire Supreme Court shares the background and driving force behind the Committee on Legal Education and Admissions Reform's research, which highlights the urgent need to address the readiness of new lawyers entering the legal profession. The podcast also dives into key insights from the research, including the importance of experiential learning, mentorship, and hands-on experience.

In this compelling podcast, Judge Maritza Braswell and Judge Maryam Ahmad offer a rare judicial perspective on how AI is transforming trial courts. From AI-powered legal avatars assisting pro se litigants to practical tools already reshaping courtroom efficiency, the judges candidly explore the delicate balance between leveraging AI innovation to improve access to justice and preserving core judicial values.

The tax, audit & accounting industry faces a defining moment — and doing nothing is the riskiest strategy of all. In this eye-opening podcast, M&A expert Bob Lewis, President of the Visionary Group, reveals why more than 60% of top tax firms have already taken outside capital, fundamentally reshaping the competitive landscape. Lewis also discusses why hourly billing leaves a lot of money on the table, how to unlock hidden capacity, and why AI will slash labor costs by 20% while doubling revenue per tax professional.

In the latest Clarity podcast, Heather Panton, Senior Advisor for Social Impact & Human Rights at Thomson Reuters, speaks with Dr. Jay Golden, Director of the Dynamic Sustainability Lab at Syracuse University and Pontarelli Professor of Environmental Sustainability & Finance, about recent research jointly executed by Syracuse and Thomson Reuters around Generation Z's changing purchasing habits and their willingness to pay a premium for apparel and beverage products manufactured ethically.

Haven't heard of agentic AI? You probably will soon, as it's already beginning to be integrated into professional services software across the board. Coming off of the Thomson Reuters Institute's Emerging Technology and Generative AI Forum , conference speaker Joe Kendall, the AI Director of Product Management at law firm DLA Piper, breaks down how agentic AI automates workflows, how agentic AI differs from generative AI, and why the term agentic AI is already getting muddied, despite its implications being very real.

In this episode of Clarity, we explore the Crypto-Asset Reporting Framework (CARF) with expert Paul Chaveriat from CRB Monitor, examining how this pivotal regulatory shift will fundamentally reshape the cryptocurrency landscape through comprehensive reporting requirements designed to combat tax evasion and align digital assets with traditional financial regulations. The discussion delves into CARF's extensive reach across exchanges, DeFi protocols, and even self-custody wallets, analyzing the substantial compliance costs, privacy concerns, and competitive implications that will transform how the crypto industry operates in an increasingly regulated environment.

In the latest episode of the Thomson Reuters Institute's (TRI) Clarity podcast, we speak to Ruth Kruse, a financial services compliance veteran and BSA officer for Southwest Heritage Bank, for a sharp, no‑nonsense dive into why the quality of Suspicious Activity Reports (SARs) matters more than the raw volume of filings. From the surge in filings to the ripple effects of digital banking and crypto, Kruse unpacks outcome‑based SARs, smarter triggers, and the kind of investigator judgment that actually drives results.

In the latest episode of the Thomson Reuters Institute's Clarity on Tech , U.S. Magistrate Judge Maritza Braswell and Colorado Court of Appeals Judge Lino S. Lipinsky de Orlov delve into the intersection of AI and legal ethics, exploring the challenges and implications that advanced technology is having on the legal profession.

In the latest episode of Clarity , the Thomson Reuters Institute's Becky Halat, Senior Manager of Client Services, and Eve Starks, Senior Consultant, delve into critical insights from the latest Stellar Performance research and discuss how cultural alignment is a strong driver for the measurable success of law firms.

In this episode of the Thomson Reuters Institute (TRI) Clarity podcast, Judge Mark D. Pfeiffer of the Missouri Court of Appeals, speaks with TRI's Rabihah Butler about how partisan perceptions, inconsistent sentencing, limited accessibility, and the acceleration of social media and the 24-hour news cycles can erode public confidence in courts, reshaping how judicial legitimacy is contested in real time.

The latest episode of our Clarity on Tech podcast continues our limited series Courting Change with two U.S. district court judges — Maritza Braswell of Colorado and Allison Goddard of the Southern District of California, exploring the impact of AI on the justice system and on access to justice. The pair share their experiences and insights on the potential benefits and risks of AI in the courts, including its ability to improve efficiency, reduce costs, and increase fairness.

In this kick-off episode of the third season of the Thomson Reuters Institute's (TRI) Clarity podcast, Mike Abbott, Head of the Thomson Reuters Institute, sits down with Thomson Reuters' Legal, Corporates, and Tax segment presidents — Raghu Ramanathan, Laura Clayton McDonald, and Elizabeth Beastrom, respectively — to explore how business leaders are transforming their organizations and client relationships through strategic AI adoption. Grounded in key insights from the latest Future of Professionals research, this timely conversation is not to be missed!

In our latest Clarity on Tech podcast, Judge Maritza Braswell and Judge Xavier Rodriguez explore how they view key rules of civil procedure and evidence in an AI world. As courts continue to grapple with exploding data volumes and AI technologies bring a new innovative element to the conversation, what will be the impact of AI-driven efficiency on the high level of fairness and accuracy that all courts strive toward?

In our latest Clarity on Tech podcast, Judge Maritza Braswell and Judge Scott Schlegel discuss the far-reaching impact of AI on society and the legal system, exploring its potential to increase access to justice while also considering the ethical and practical challenges that come with it. Drawing on their experiences in trial and appellate courts to examine the transformative power of AI, the judges discuss the need for adapting traditional legal frameworks and the emerging duties and responsibilities of judges and court professionals in an AI-driven world.

In this episode of the Thomson Reuters Institute (TRI) Clarity podcast, Nadya Britton, TRI Content Lead for tax, and Shaun Hunley, Executive Editor of Thomson Reuters Checkpoint, break down the newly signed One Big Beautiful Bill Act and discuss how you could be impacted. Delivering a clear, insightful look at the most important tax provisions included in this sweeping legislation, the pair examine what this really means in practice — from key changes that impact your clients to strategies for effective communication and preparation.

In this episode of the Thomson Reuters Institute Clarity podcast, Mike Abbott, Head of the Thomson Reuters Institute, speaks with Steve Hasker, President and CEO of Thomson Reuters, about the recently released third annual Future of Professionals report, which looks at the impact AI is having on professional work and how legal firms, tax, audit & accounting firms, and in-house corporate teams can leverage their use of AI for maximum value.

The latest episode of our Clarity on Tech podcast explores the critical need for dedicated AI policies in federal agencies, featuring a discussion with Grace Cheng from Thomson Reuters Practical Law, around why AI policymaking in government agencies requires fundamentally different approaches than typical IT standards because of the unique ethical considerations, bias risks, and societal impacts that public agencies have to manage.

In this episode of the Thomson Reuters Institute (TRI) Clarity podcast, Nadya Britton, Enterprise Content Manager of Tax, Accounting, Audit, and Trade at TRI, speaks with Allen Stahl, Director of Strategic Tax & Accounting Technology at Thomson Reuters. Together, they explore the central theme of this year's recent 2025 State of Tax Professionals Report : leveraging technology to enhance efficiency and drive growth in tax workflows. With firms increasingly prioritizing technology, the pair discuss how automation and AI integration are key strategies for boosting productivity and freeing up professionals to focus on higher-value services.

In our latest Clarity on Tech podcast, Judge Maritza Braswell and Judge Pamela Gates explore how AI currently is being integrated into trial courts and the potential future applications for it. The judges discuss the promising uses of AI for administrative tasks and improving access to justice, while also addressing concerns about overreliance, the risk of AI influencing judicial outcomes, and maintaining public trust in court decisions.

In the latest Clarity podcast, Thomson Reuters' Will Strickland and Jenifer Fernandez are joined by trade expert Ryan Bialas, Director of Global Trade Compliance for Thermo Fisher Scientific, to explore how technology tools and innovative strategies are helping businesses mitigate the impacts of tariffs and how trade professionals can navigate changing tariff policies.

In the latest Clarity podcast, Rabihah Butler, Enterprise Content Manager for Risk, Fraud, Government & Courts for Thomson Reuters Institute (TRI), speaks with David Slayton, Executive Officer and Clerk of Court for the Superior Court of Los Angeles County, and Andrea Miller, Senior Research Associate at the National Center for State Courts (NCSC). The group discusses the findings of the latest report from TRI and NCSC, "Staffing, Operations and Technology: A 2025 Survey of State Courts" and the reasons behind the judiciary's slow embrace of AI technologies and what this hesitation signifies for the future of our justice system.

AI agents may be arriving at tax, audit & accounting firms sooner than you'd expect. In the premiere episode of our new Clarity on Tech podcast series, we're exploring the world of agentic AI in tax, audit & accounting. What is it? How is it different from generative AI? And will there be an AI agent doing my tax research in the near future? In this podcast, he Thomson Reuters Institute's Zach Warren speaks with Michael Kim, Director of AI Integration and Customer Success at Thomson Reuters, who says the future is already here.

The current state of AI is not the first time that the nation's court system has had to deal with new technologies; however, the rapid pace of AI evolution, coupled with a caseload that never seems to lighten makes the current era one of definite change in the courts. Ragunath (Raghu) Ramanathan, President of Legal Professionals at Thomson Reuters, speaks with Judge Scott Schlegel of Louisiana's Fifth Circuit Court of Appeals, about AI's benefits and risks for the courts, and how the judge sees AI's impact on evidence, the future of courts, and the US justice system.

Managing partners in today's law firms not only find themselves carefully watching the rapid changes in the legal market but also increasingly wondering how they will differentiate their firms to order to increase market share and shore up their strategic position. Jen Dezso, director of client relations with the Thomson Reuters Institute, joins the podcast to discuss findings from numerous interviews with managing partners and explore what today's managing partners are thinking most about and how that's influencing their thinking around developing and implementing their law firms' strategies.

In the latest Clarity podcast, the Thomson Reuters Institute's Rabihah Butler speaks with Aaron Frye of Lucid Point Consulting about the importance of having organizations accurately document and report fraud losses to better ensure transparency and accountability. The podcast highlights best practices for tracking fraudulent activities, gathering evidence, and communicating key findings to relevant stakeholders.

In the latest Clarity podcast, the Thomson Reuters Institute's Bill Josten and Isaac Brooks speak with Belinda Jones, CFO of Ballard Spahr, about the impact of current economic volatility on law firms' financial performance, exploring such issues as aggressive firm rate hikes, a sudden surge in client demand due to the global trade war, and the challenges of managing rising expenses.

Today, the global supply chain is experiencing a one-in-a-lifetime crisis, navigating an unpredictable level of escalation, de-escalation, and uncertainty amid the Trump administration's trade war. In our latest podcast, Brian Wenck, CEO of Flat World Global Solutions , will help us see just how companies and their customers are navigating the disruption and what may yet lie ahead.

Ragunath (Raghu) Ramanathan, President of Legal Professionals at Thomson Reuters speaks with Esther Bowers, Chief Practice Innovation Officer at Honigman, to discuss how the firm is handling enterprise-wide adoption of AI, practice area by practice area, as well as how the firm is analyzing lawyer workflow, and how AI is being used in the firm's summer associate program.

Professional services organizations have rushed to adopt generative AI (GenAI), but now it's time for the next step — integrating it into their business plans. Today's podcast follows up on a recent Thomson Reuters Institute report on GenAI in professional services and speaks with Thomson Reuters chief product officer David Wong, who discusses why 2025 may be the year of AI in tax, the barriers holding professional services back from greater adoption, and how to get from the early innings of GenAI to a more fully developed plan.

Robert J. Leo, a partner at Meeks, Sheppard, Leo & Pillsbury, and Karen Lobdell, a Senior Manager at Thomson Reuters, join Thomson Reuters Institute Senior Industry Analyst Bryce Engelland on the podcast to discuss the current volatility around tariffs amid a rapidly evolving global trade landscape. Additional Producer Credits: Mariana Maldonado - Implementation Consultant Global Trade Andrew Moxon - Senior Product Marketing Manager

Jim Shoemaker, Chief Legal Operations Officer of Miles & Stockbridge, joins the podcast to discuss how law firms can find a quick and meaningful return on their investment in AI by targeting hours that would otherwise end up being written down and never billed to clients at all. Shoemaker discusses how these written-down hours become a hidden tax on law firms and makes a compelling case that these hours can be the first targets for firms' AI efforts, potentially boosting firm revenue and profits while avoiding the loss of revenue that many lawyers fear AI adoption might bring. The views, opinions, and positions expressed by the speakers are theirs alone and do not necessarily reflect the views, opinions, or positions of Miles & Stockbridge.

We speak to Andreas Rasche, Professor and Associate Dean at Copenhagen Business School, about the proposed omnibus simplification package of the EU's sustainability reporting regulations, what supporters and critics are saying about it, and what those companies that may have already started complying ahead of the Jan. 1, 2026, deadline should do now.

With a new US president, a new crypto czar, and so much happening in the cryptocurrency space, we look at the shift in direction of crypto and what it means for the nation. Two industry experts discuss how the move from regulation by enforcement to a clearer infrastructure impacts the landscape of crypto in the US.

Natalie Runyon, content lead for sustainability for the Thomson Reuters Institute speaks with David Glasgow , Executive Director of the Meltzer Center for Diversity, Inclusion, and Belonging at the NYU School of Law, about how companies can navigate the complexity and the legal landscape around diversity, equity & inclusion.

With AI-generated evidence becoming more common in court cases, judges and other participants have a new responsibility to verify the validity of such evidence. In our latest podcast, Dr. Maura Grossman and Hon. Judge Maria Puente-Porras discuss the theoretical and practical implications of the use of AI-generated material as evidence.

We have seen alternative legal services providers (ALSPs) emerge as a small but mighty factor in the legal market. Historically, law firms have not considered ALSPs true competitors, but with the growing influence of generative AI, that mindset might change. Delving into the Thomson Reuters Institute's recently released Alternative Legal Services Providers 2025 report , we try to bring some clarity to an increasingly complex legal landscape.

The question of what legal clients really want — high levels of service, quickly and at a low cost — has become a more difficult equation to solve, as generative AI, which seems poised to disrupt how legal services are delivered and valued, adds another level of complexity to the picture. Armed with the findings of the Thomson Reuters Institute's 2025 Report on the State of the US Legal Market , our industry experts can offer some guidance to those legal leaders looking for an assist.