Why does your fraud team see a different customer than your AML team?

In this critical podcast for fraud examiners, RiskScout's Macrafic explains how disconnected systems, siloed teams, and misunderstandings around Suspicious Activity Reports (SARs) confidentiality can leave key risk intelligence unused. She also offers practical ways for financial institutions' Bank Secrecy Act (BSA), anti-money laundering (AML), fraud, know your customer (KYC), cyber, payments, and frontline teams to build a more complete view of customer activity that will ultimately help financial institutions identify fraud faster, strengthen investigations, and better protect customers.

Why you should listen:

1. Find out what your teams are missing when they don't share what they know — Fraud, AML/BSA, cyber, frontline, and payments teams generally see different pieces of the same customer story. In the podcast, we discuss how connecting those insights can reveal risk patterns, reduce missed connections and help investigators move beyond a single suspicious transaction to understand what is actually happening.‍
2. Learn how recent regulatory guidance changes what you can say, and why it matters more than you think — Macrafic breaks down what financial institutions can discuss about underlying facts and potentially suspicious activity without disclosing a SAR or implying that one exists. Learn why this clarification can support more effective customer conversations, stronger internal collaboration, and better information sharing with other institutions.
3. ‍Leave with practical changes you can make Monday morning, without a new budget or software — Start with one real customer case and bring together everyone who touched it. Ask what each team knew, when they knew it, where the information lives, and who else needed it. In doing this, you'll identify gaps in communication and data ownership that can begin to break down silos using the people and information you already have.