Error: Cannot edit PDFs with Adobe Acrobat Add-In for GoFileRoom

Scenario

Causes

The version of Adobe Acrobat on the workstation isn't supported by GoFileRoom.
The GoFileRoom Add-In installed on the workstation is damaged or outdated.
The workstation lacks one or more Microsoft components.
The internet browser on the workstation is not supported or not properly configured for use with GoFileRoom.

Solutions

Solution 1: Complete the GoFileRoom set up checklist

Solution 2: Make sure that only one supported version of Acrobat is installed

Open Windows Control Panel.
Select
Programs
, then
Programs and Features
.
Check that the version of Adobe Acrobat on the workstation meets the GoFileRoom System Requirements.
Uninstall Adobe Acrobat and any other third-party PDF reader or editor.

Solution 3: Install Microsoft Visual C++ redistributable for Visual Studio 2012 Update 4

Solution 4: Check Adobe Acrobat's Certified Mode settings

Open Adobe Acrobat.
Select
Edit
, then
Preferences
.
Select
General
in the
Categories
list.
Clear the
Use only certified plug-ins
checkbox.
Check that
Currently in Certified Mode
is set to
No
.
Select
OK
.
If Adobe Acrobat remains in
Certified Mode
, you may need to repair, update, or reinstall it.

Solution 5: Turn off Adobe Protected Mode

Open Adobe Acrobat.
Select
Edit
, then
Preferences
.
In the
Security (Enhanced)
category, clear the
Enable Protected Mode at startup (Preview)
checkbox.
Select
OK
.
Close and reopen Acrobat. If Adobe Acrobat remains in
Protected Mode
, you may need to repair it.

Solution 6: Copy and paste the GoFileRoom add-in files to the Acrobat program directory

Close Adobe Acrobat.
Copy
gfrAddin.api
,
gfrCabinet.api
,
gfrScanMacro.api
, and
gfrTaxTools.api
from one of the following locations depending on your version of Windows.
GoFileRoom Directory:
C:\Program Files (x86)\GoFileRoom\GFRAcrobat\Distribution\plug_in
Paste the API files to one of the following locations depending on your version of Adobe.
64-bit:
C:\Program Files\Adobe\Acrobat
<version>
\Acrobat\plug_ins
32-bit:
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins

Solution 7:

Reinstall the GoFileRoom Adobe Acrobat Add-In

Close Adobe Acrobat.
Double-click
GFRAcrobatInstaller.exe
from one of the following locations depending on your version of Windows.
GoFileRoom Directory:
C:\Program Files (x86)\GoFileRoom\GFRAcrobat\Distribution

Solution 8: Reinstall the GoFileRoom Add-In

Solution 9: Test a different Windows profile

Use a different Windows profile to sign in to Windows.
Follow this step after you try to add and edit a PDF in GoFileRoom.
If you can add and edit a PDF: sign out and sign in using your original Windows profile.
If you can't add and edit the PDF: try solutions 1 to 8 of this topic when logged in to the different profile. If you can add and edit a PDF after that, sign out and sign in with your original profile.
If you can’t add and edit PDFs after these steps, ask your firm’s qualified IT professional to check your Windows profile and consider remaking it.