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Troubleshoot Azure Virtual Desktop
note
Microsoft will retire the Remote Desktop MSI client in March 2026. Thomson Reuters has an approved exception extending Microsoft support through June 30, 2026. Customers won't be expected to transition to the Windows App until after the Spring 2026 tax season and until Microsoft releases a compatible version.
Use the sections here to find tips and troubleshooting steps after you migrate to Azure Virtual Desktop (AVD).
tip
You can also use our Tips and Troubleshooting guide for Azure Virtual Desktop.
How to launch applications
- If your applications do not launch, refer to Azure Virtual Desktop apps don't launch.
- If the sign-in window appears more than once, update your Remote Desktop client
- Open Remote Desktop on your device.
- Select the three dots to open the menu, then selectAbout.
- If an update is available, selectInstall update. Otherwise, your application is up to date.
- Alternative access:
- For Mac users: if you want to accessVirtual Office CSon a Mac computer, use Remote Desktop.
- If you want to useVirtual Office CSapplications without the need to openNetStaff CS, use Remote Desktop.
- How to find Microsoft OneNote notebooks inVirtual Office CS
- Log in toNetStaff CS.
- Launch Microsoft OneNote 2021.
- SelectFilethenInfo.
- Browse and select the location you need to access.
- Open the notebook.
Print and scan
- If printing is slow, make sure you set your Default Printer and Default Scanner (if needed).
- AVD uses TSScan and TSPrint by TerminalWorks to help with print and scan performance.
- If you are unable to scan, the TerminalWorks TSScan installation may have encountered a problem in your computer. Re-download TSScan from this link: TSScan_client.exe
Specific application tips
- Accounting CS
- Make sure you set your computer's Display Settings to 100% to avoid display issues.
- FileCabinet CS Print DriverIf you can't print to FileCabinet CS Virtual Office, make sure you only have one print driver installed for that application:
- Uninstall all previous FileCabinet CS Virtual Office Print Driver clients.
- Sign in toNetStaff CS.
- SelectApplications.
- OpenSetupand selectFileCabinet CS Print Driverto download the installation file.
- Find the file and run it.
- Follow the prompts in the installation wizard.
- UltraTax CS
- Update any attachments to your client e-files. Any existing files must be removed and reattached to the client file. When you attached files in Citrix the system used a CLIENT directory. AVD uses a TSCLIENT directory instead.
This article applies to:
- Product: Virtual Office CS