Troubleshoot common utilities and server issues
Follow these steps to troubleshoot common utilities and server-related issues in Engagement Manager.
Issues with editing PPC documents in Microsoft Word
Follow these steps to resolve issues with editing PPC documents in Microsoft Word.
Actions blocked when using GoFileRoom
If some actions are blocked when you're using GoFileRoom, set up your firewall to configure the WAN failover and load balancing settings.
Using a SonicWall Firewall:
- SelectBasic Active/Passive Failoverand markPreempt and failback to Primary WAN when possible; or
- SelectPercentage-Basedand markUse Source and Destination IP Addresses Binding.
Issues related to PPC and SMART docs
If you're having issues related to PPC and SMART docs in Engagement Manager, make sure you have
Full Control
permissions for the C:\ProgramData\Engagement Manager
folder.Add-ins conflict with Microsoft Office Send to Bluetooth Add-in
To avoid issues with Engagement Manager add-ins, follow the steps to disable the Microsoft Office Send to Bluetooth add-in.
