Error: Cannot edit PDFs with Adobe Acrobat Add-In for GoFileRoom

Scenario

Causes

Update Adobe Acrobat to a supported version for GoFileRoom.
The GoFileRoom Add-In installed on the workstation is damaged or outdated.
The workstation lacks one or more Microsoft components.
The internet browser on the workstation is not supported or not properly configured for use with GoFileRoom.

Solutions

Solution 1: Complete the GoFileRoom set up checklist

Solution 2: Make sure that only one supported version of Acrobat is installed

Open the Windows Control Panel.
Select
Programs
, then
Programs and Features
.
Check that the version of Adobe Acrobat on the workstation meets the GoFileRoom System Requirements.
Uninstall Adobe Acrobat and any other third-party PDF reader or editor.

Solution 3: Install Microsoft Visual C++ redistributable for Visual Studio 2012 Update 4

Solution 4: Check Adobe Acrobat's Certified Mode settings

Open Adobe Acrobat, then go to
Edit
select
Preferences
.
In
Categories
, select
General
.
Clear the
Use only certified plug-ins
checkbox.
Verify
Currently in Certified Mode
shows
No
, then select
OK
.
If Acrobat remains in Certified Mode, repair, update or reinstall it.

Solution 5: Turn off Adobe Protected Mode

Open Adobe Acrobat.
Select
Edit
, then
Preferences
.
In the
Security (Enhanced)
category, clear the
Enable Protected Mode at startup (Preview)
checkbox.
Select
OK
.
Close and reopen Acrobat. If Adobe Acrobat remains in
Protected Mode
, you may need to repair it.

Solution 6: Copy and paste the GoFileRoom add-in files to the Acrobat program directory

Close Adobe Acrobat.
Copy
gfrAddin.api
,
gfrCabinet.api
,
gfrScanMacro.api
, and
gfrTaxTools.api
from one of the following locations depending on your version of Windows.
64-bit:
C:\Program Files (x86)\GoFileRoom\GFRAcrobat\Distribution\plug_ins\x64
32-bit:
C:\Program Files (x86)\GoFileRoom\GFRAcrobat\Distribution\plug_in
Paste the API files to one of the following locations depending on your version of Adobe.
64-bit:
C:\Program Files\Adobe\Acrobat
<version>
\Acrobat\plug_ins
32-bit:
C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins

Solution 7: Reinstall the GoFileRoom Add-In

Solution 8: Test a different Windows profile

Use a different Windows profile to sign in to Windows.
Follow this step after you try to add and edit a PDF in GoFileRoom.
If you can add and edit a PDF, sign out and sign in using your original Windows profile.
If you can't add or edit the PDF, sign in with a different profile and try solutions 1-8 in this topic.
If the PDF works after that, sign out and return to your original profile.
If you can't add or edit PDFs after these steps, contact your firm’s qualified IT professional.
Ask them to check your Windows profile and consider remaking it.