Make sure all network users are members of the Scan Operators.
Determine how you've installed the Upload Documents Service. For example, is it installed locally, on each workstation where ScanFlow is installed, or on a shared server.
Verify Adobe Acrobat is installed and Adobe Reader is not installed. If it is, uninstall Reader.
In Acrobat, go to
Help
and select
Repair Installation
. Follow the prompts to re-assign file types for Acrobat to use.
Make sure all software and drivers for your scanner are installed and restart the workstation.
Create a custom profile for VRS features using the specifications provided by your scanner.
Make sure Adobe Acrobat is closed before you start installing ScanFlow.
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