Resolve Kotapay communication errors

If you're using Kotapay to process a credit card transaction and get a communication error, the transaction won't complete.
  1. Call Kotapay at 800-378-3328 or sign in to the Kotapay website to check the status of the transaction.
  2. Select
    Actions
    , then
    Receipt & Adjustment Entry
    .
  3. Right-click the transaction, then select
    Resolve Communications Issue
    .
  4. Choose one of the resolutions:
    • Resolve issue later
      .
    • Kotapay did not receive the transaction and it needs to be resubmitted
      .
    • Kotapay received the transaction and it was declined
      .
    • Kotapay received the transaction and it was accepted
      .