Make smart choices about measurement — selecting the right metrics is far more critical than simply creating more. In today’s complex business environment, legal departments must move beyond traditional cost and time metrics to demonstrate their true strategic value. This section of the Value Alignment Toolkit provides the frameworks and practical guidance you need to develop meaningful, business-aligned metrics that reflect the full scope of your department’s impact.
By focusing on balanced performance measurement, business alignment, and continuous improvement, you’ll learn how to create metrics that drive decisions, foster team engagement, and elevate your department’s visibility within the organization. The resources here will help you avoid common pitfalls, build stakeholder buy-in, and communicate your value story with clarity and confidence.
Downloadable materials:
- Best Practice Metrics Framework for Legal Departments
Use our comprehensive roadmap to establish meaningful success metrics that reflect the legal department's multifaceted responsibilities and align with broader business objectives. It includes practical implementation guidance, a maturity model for assessment, and critical success factors for building a sustainable system that demonstrates and enhances legal department value. - Metrics Masterclass webinar series
Learn how to enhance existing efficiency metrics and build new measures for effectiveness, protection, and enablement in these two focused sessions. They include ready-to-use templates, real-world examples, and practical exercises for distilling your department’s value story into a single, powerful slide for senior leadership.
Begin elevating your legal department’s strategic impact by using the materials in this section to build balanced, business-aligned success metrics. Once you’ve established your metrics, return to the toolkit for the next step: gathering the data that brings your metrics to life.