Unexpected increases or differences in your invoice

Your invoice may change based on several factors.
Common reasons an invoice may differ from the expected amount include:
  • State and Local tax applied to an order or service.
  • Contracted services reflecting an annual increase.
  • Out-of-plan (ancillary) charges.
  • Subscription updates shipped outside a billing plan or print contract.
  • A new order or service added to your account.
    • When this happens, your invoice may have prorated charges. Invoices after this month will reflect your new monthly charges.
The first page of your invoice is a summary of charges. The subsequent pages detail each line item that was charged.