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Artificial Intelligence

Chosen by changemakers: Building AI people can stand behind

Joel Hron  Chief Technology Officer, Thomson Reuters

· 5 minute read

Joel Hron  Chief Technology Officer, Thomson Reuters

· 5 minute read

AI has made answers abundant. The next wave of AI will make action abundant too.

Systems will not only respond to questions. They will plan, coordinate tools, reason across context, act across workflows, and move complex work forward. That is a remarkable shift. It will change how work gets done across every industry.

But for the professionals Thomson Reuters serves, agentic AI is not enough. In legal, tax, risk, compliance, and other high-stakes environments, a system that can act is only valuable if it can act with the right context, within the right controls, from the right sources, and with a clear path for human verification. Autonomy without accountability is not progress. It is risk. The next category will not be defined by autonomy alone. It will be defined by accountable autonomy.

What is means to be a Changemaker

It is why “Chosen by changemakers” is more than a campaign line for us. It describes the professionals we build for: people whose decisions carry consequence, whose work creates certainty, and whose impact reaches far beyond the task in front of them.

When AI can generate a credible answer in seconds, expertise moves up a level. It becomes less about producing every output yourself and more about knowing what to ask, what to trust, what to challenge, and what you are willing to stand behind.

That is what changemakers do.

To me, changemakers are not defined by how quickly they adopt new technology. They are defined by what they do with it. They are the professionals who use better tools to make better decisions, reduce risk, create certainty, protect rights, strengthen institutions, and help businesses and societies move forward.

Changemakers are not looking for technology that replaces their judgment. They need technology that sharpens it. That belief is shaping how we build at Thomson Reuters.

Introducing Fiduciary-Grade AI

For 175 years, professionals have chosen Thomson Reuters because their work carries consequence. Our next chapter is about taking the trust, authority, and expertise this company has built over generations and expressing it in a new form: Fiduciary-Grade AI.

Fiduciary-Grade AI is our standard for AI in high-stakes professions: grounded in authoritative, domain-specific content, shaped by subject matter experts, protected by rigorous privacy and security safeguards, and designed to produce outputs professionals can verify, explain, and defend. If agentic AI is the capability, Fiduciary-Grade AI is the standard that makes it usable in professional work.

That distinction matters because the market is moving quickly from AI assistants to AI agents. But in professional work, the end state is not a collection of agents completing isolated tasks. The real opportunity is agentic work systems: trusted systems that can reason across professional context, coordinate content and tools, act across steps, support verification, and keep the human professional in control. This is the shift from AI as a side tool to AI as part of the system of work itself.

What this looks like in practice

What that looks like depends on the professional context.

In legal, it is matter-aware agentic work across documents, legal authorities, matter context, drafting tasks, review workflows, and verification needs.

In tax, it is engagement-aware agentic work across filings, workpapers, notices, compliance, planning, advisory, and client-specific context.

For corporate professionals, it is business-aware agentic work across contracts, policies, obligations, risk, compliance, regulatory requirements, and enterprise workflows.

Across all of these environments, the goal is the same: AI that does not simply answer questions, but helps professionals understand, decide, act, and verify with confidence.

That is why Thomson Reuters is built to lead this next era. Our advantage is the unique combination of authoritative content, unmatched domain expertise, and technology built around the way professionals actually work. In the AI era, that combination becomes even more valuable.

That is technology with purpose.

 

Why Thomson Reuters is positioned to lead

That is why this moment is so consequential for Thomson Reuters and for the customers we serve. We are not simply adding AI to existing products. We are re-architecting how professional work gets done, with CoCounsel becoming the trusted AI experience where professionals can bring together their work, their documents, their trusted sources, their tools, their collaborators, and the agentic intelligence needed to move complex work forward.

This is one of the most significant transformations in our company’s history. It requires us to move with speed and ambition, but also with the responsibility that comes from serving professions where trust is non-negotiable.

The easy path in AI is to celebrate what the technology can do. The harder and more important path is to build for the professionals who must understand, verify, explain, and own the outcome.

That is what changemakers deserve. Real change does not start with technology alone. It starts with people willing to take responsibility for a better future.

That is what it means to be chosen by changemakers. It means building technology for the people who do not just adapt to the future, but create it, and who need AI they can trust when the work matters most.

The right technology can change everything

The right technology can change everything

The best don't just do their work. They change what is possible.

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