When people ask me what has changed most at Thomson Reuters over the last few years, my answer is simple:
Everything.
And nothing.
We’ve transformed from a company known primarily for content and information into a technology company building AI-powered solutions that help professionals do some of the most important work in the world. Today, we’re launching technologies that would have seemed unimaginable just a few years ago. The recent introduction of Thomson, our proprietary AI model, and the continued evolution of CoCounsel are powerful examples of that transformation. Thomson was built on Thomson Reuters’ proprietary content and expertise and represents a major strategic investment in our AI future.
But the thing that hasn’t changed is why we exist.
We are still helping professionals navigate complexity, make informed decisions, and drive better outcomes for their clients, businesses, and communities.
That’s why the Chosen by Changemakers campaign resonates so deeply with me.
When most people hear the word “changemaker,” they think of inventors, entrepreneurs, or industry disruptors. Those people certainly matter. But I believe changemakers are all around us.
They’re the lawyer helping a family through a life-changing decision.
They’re the tax professional guiding a small business through uncertainty.
They’re the journalist pursuing facts and accountability.
And increasingly, they’re the technologists, marketers, communicators, product leaders, and customer teams working together to build the tools that make that work possible.
From where I sit as Chief Marketing and Communications Officer, transformation isn’t just about technology. It’s about people.
I’ve spent my career helping organizations navigate change, and one thing I’ve learned is that successful transformation never happens because of a new platform, a new strategy, or even a new technology. It happens because people are willing to challenge assumptions, learn new skills, take risks, and reimagine what’s possible.
I see that every day at Thomson Reuters.
I see it in our engineers and product teams who are building AI solutions designed specifically for professional work.
I see it in our marketers and communicators who are helping tell a different story about who we are becoming.
I see it in our leaders who have had the courage to invest boldly in the future while staying true to the trust our customers place in us.
And I see it in our customers.
In many ways, they are the ultimate changemakers.
The professionals we serve are operating in fields where accuracy, trust, and accountability matter deeply. They don’t have the luxury of getting it wrong. That’s why our approach to AI has always been grounded in helping professionals work with greater confidence, not replacing the expertise they bring.
Our Future of Professionals research continues to show that AI is transforming the way work gets done. But the real opportunity isn’t simply about efficiency. It’s about enabling people to focus on higher-value work, solve harder problems, and create greater impact.
That’s the transformation I’m most excited about.
As communicators and marketers, our role is to help people understand not just what we’re building, but why it matters.
Because behind every product launch, every innovation, and every breakthrough are people trying to make a difference.
Those are the changemakers.
And at Thomson Reuters, we’re proud to build for them.
Every day.
The right technology can change everything
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