Thomson Reuters strategy and vision for generative AI is centered on our customers. As a global content and technology company, we are deeply committed to a human-centric approach when it comes to AI. Our clients demand the highest quality work product, and we are dedicated to delivering professional-grade AI solutions powered by our proprietary data, trusted technology, and subject matter expertise.
This unique advantage means we are delivering cutting-edge solutions to enable higher quality work, faster, while reflecting the needs and expectations of how professionals work today and will in the future.
However, there is not an AI system that is entirely free from the possibility of inaccuracies.
A recent case was published from the U.S. District Court for the Central District of California that included sanctions for the submission of a brief containing numerous hallucinated citations. Through initial research to create the brief, a public large language model was used and the accuracy of several citations from the preliminary information were not verified.
Our investigation found no evidence that either CoCounsel or Westlaw was the source of the fabricated cases. We confirmed that Quick Check on Westlaw Precision identified all the issues with the erroneous quotes.
This case illustrates that despite the transformative capabilities of AI within the legal industry, human oversight remains indispensable.
At Thomson Reuters, we strongly advocate for human verification of AI-generated results. That is why our customers see guidance in each of our products for a human to verify all AI generated results. And Thomson Reuters offers multiple solutions including Quick Check on both Westlaw Edge and Westlaw Precision, KeyCite, amongst others, to help verify information.
Thomson Reuters is committed to building responsible AI solutions that legal professionals can rely on while respecting the irreplaceable qualities humans bring to the table: judgment, empathy, and understanding of human nuance. This human-centric approach to AI isn’t just good practice – it’s essential for maintaining the integrity of legal work.
This post was written by Steve Assie, general manager, Global Large Law Firms, Thomson Reuters
