April 03, 2020

Impact of COVID-19 on our supplier support dynamics

Dear Suppliers,

As many of you are aware, the global impact of the COVID-19 virus is changing the dynamics of how we work and manage business as usual. Effective immediately, Business Continuity Planning (BCP) has been invoked for Accounts Payable and our third-party managed service team in India. BCP is a temporary measure to carry-out the most critical functions.

Accounts Payable is committed to ensuring invoices get paid on time; however, it is important for you to be aware of some of the most critical items below:

MyHelpDesk:

  • All service inquiries must go through Support Portal with a ticket; the call center is currently unavailable at this time.

Invoice Processing: