Impact of COVID-19 on our supplier support dynamics

Dear Suppliers,

As many of you are aware, the global impact of the COVID-19 virus is changing the dynamics of how we work and manage business as usual. Effective immediately, Business Continuity Planning (BCP) has been invoked for Accounts Payable and our third-party managed service team in India. BCP is a temporary measure to carry-out the most critical functions.

Accounts Payable is committed to ensuring invoices get paid on time; however, it is important for you to be aware of some of the most critical items below:

MyHelpDesk:

• All service inquiries must go through Support Portal with a ticket; the call center is currently unavailable at this time.

Invoice Processing:

• FOR PURCHASE ORDERS: Send invoice through Ariba while flipping a PO, please find useful information in the following link about How to Transact with Thomson Reuters. 
• FOR NON-PURCHASE ORDERS:  Invoices should be routed to the appropriate DRC locations rather than mailed to internal employees due to Thomson Reuters current work from home announcement. Sending soft-copies is preferred to hard copies. See locations below:
  • Send the email with attachment(s) Payables Team for your country/ region:
        •    Asia Pacific: asia.scanning@thomsonreuters.com
        •    Brazil: contasapagar.br@thomsonreuters.com
        •    Europe / Middle East / Africa / United Kingdom: Scanning.emea@thomsonreuters.com
        •    Latin America (excluding Brazil): invoices.latam@thomsonreuters.com
        •    United States/Canada: Drc.eagan@thomsonreuters.com